Christian Counseling and Empowerment Coaching Program

LaNier-Mckinnie Enterprises LLC 

Return Policy

At LaNier-Mckinnie Enterprise LLC, we are committed to providing quality products and services. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility: You have 7 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Certain items (e.g., perishable goods, custom products, and personal care items) may not be eligible for return. Please check the product description for specific return eligibility.

• Non-returnable items:

  • Gift cards

  • Downloadable software products

2. Process for Returning an Item

• Initiate a Return: Contact our customer service team at 615-801-8654 to initiate a return. Provide your order number and a description of the issue.

• Shipping Instructions: Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).

3. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [number] business days, and the credit will automatically be applied to your original method of payment.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in original condition, or items missing parts for reasons not due to our error).

1. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at latishia@lmckenterprises.com .  If you’ve done all of this and still have not received your refund, please contact us at 615-801-8654)

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 615-801-8654.

5. Contact Information

For any questions regarding our return policy, please contact us at:

• Email: latishia@lmckenterprises.com

• Phone: 615-801-8654